Skip to site navigation
Facebook twitter
Border

Frequently Asked Questions!

We receive lots of questions from lovely people like yourself about a whole range of things so we will attempt to answer them below. Click on a question to reveal the answer...

Can I get a machine for my home or office?

Definitely! Contact our solutions team on solutions@mycoffeeplanet.com for more information. We will soon be updating our Foodservice section on the website so you will be able to find all relevant information on there in the near future.

Can I take Coffee Planet home with me?

Definitely! you can purchase bags of Coffee Planet Coffee from any of our retail outlets and very soon it will be available from over 100 convenient locations nationwide! Watch this space!!

Can you please move your car? – you have double parked!

Oops!! On my way!!!

Do I have to be Turkish to drink Turkish Coffee?

Of course not! Turkish coffee is available to everyone! Its a very dark roasted coffee, finelye ground and cooked (rather than brewed) in a traditional pot (called a Cezve) over a heat source such as a fire.

Do you buy coffee direct from the farmers?

When we can, indeed we do. Currently we are working to source directly all of our coffee but it is often too inefficient to direct source if buying ins small quantities so just over 50% of our coffee currently is sourced directly. We are aiming to improve this by the end of 2011.

Do you have decaf options?

Yes we do! Both in our Self-Service vending machines as well in our retail stores... Self-Service - Press the Decaf Option button before selecting your drink. Fresh beans will be delivered from a separate hopper containing only Decaf'd beans. Retail Stores - When ordering your coffee with our Bean Team, just request that you would prefer Decaf and job done! A fab Coffee Planet without the caffeine!

Do your roast your own coffee?

Yes we do! We roast it in our state-of-the-art facility in Jebel Ali in Dubai which we built in 2010. Prior to this we had our own smaller facility in Dubai but we grew out of that one within a couple of years.

Fridge or freezer? Where is the best place to store my coffee?

Definitely neither fridge or freezer! Coffee deteriorates when it is exposed to air (a bit like an apple when you bite into it and leave it for a few mins - it goes brown). The moisture in the cold air of a fridge or freezer compounds this and accelerates the deterioration and so flavours break down. Not good! e recommend an air tight container, in a cool, dry place. Tupperware and a cupboard suits!

How do I make Cafetiere coffee?

We thought this was a good enough question to dedicate a whole page to it! Look up our Perfect Cafetiere Page on our website for our 5 step guide (with pictures). Enjoy!

How do you decaffeinate coffee?

There a few different methods. Let us explain: Roselius Method This is where the coffee beans are steamed with a salt solution and then using a chemical solvent to remove the caffeine. This was the very first method invented in the early 1900's! Swiss Water Process This is a fairly complex method but the most healthy. The green coffee is soaked in hot water releasing caffeine and coffee solids into the water. The beans are then discarded. This water is then carbon filtered to remove the

How long can I keep a bag of coffee once it’s opened?

Good question! It depends if it is whole beans or ground. Provided it is kept in an air tight container and stored in a cool, dry, dark place (cupboard!) then if it is beans then it should be good for a few months but if it is ground then we recommend using within 2 weeks as many of the flavour characteristics will be lost after this time... One point to note is not to store it in a fridge or freezer, despite the rumours that this is best place to store coffee, trust us as coffee people, its

How many cups of coffee do you serve in a year?

Currently, we are serving over 6,000,000 cups of coffee every year throughout all of our business streams. Thats a LOT of coffee and its growing every year!!

How many flavours can you taste in coffee?

In the coffee world, it is a known fact that there are more flavour characteristics to be found in coffee than there are in wine! Take that grapes!! Actually, at last count, there were around 847 detected flavour profiles discovered....crazy huh?!

How many grams of coffee do you use per cup?

This all depends on the taste profile you prefer as well as the method of making the coffee. There are a number of variables when making a coffee (using a coffee machine) which are: - amount of coffee - grind size - tamping pressure - amount of water used to extract An alteration of any of the above can cause a change in the taste profile, however, if all are adjusted accordingly, you can use less or more coffee and still have a great tasting coffee in your cup!

How much wood can a woodchuck chuck if a woodchuck could chuck wood?

Ummmmmm....

I spilled my iced coffee the other day and my cat started lapping it up? Is this bad?

Hmmmm...we don't think so but we are not vets! Even pets love Coffee Planet!!

I work in a hotel and our coffee is awful. Can you help?

Of course! You would be surprised how many times we hear this! We currently supply a number of prestige hotels throughout the UAE and have a network of merchandisers and service technicians dedicated to serving our Hotel customers. We also supply some of the market leading coffee equipments and the freshest coffee in the land! Contact out Solutions Team on solutions@mycoffeeplanet.com and they will be able to provide you with the right solutions to meet your requirements.

Is Arabica coffee the same as Arabic coffee?

No! Arabica coffee is a coffee species where as Arabic coffee is a particular style of coffee; lightly roasted beans in order to maximise the flavour profile of the coffee and served from an Arabic coffee pot (called a Dallah).

Is coffee a fruit or a vegetable?

Hmmmm...technically it is neither. The coffee bean is in fact the seed of the fruit from the coffee tree...!

My brother and I would like to set up Coffee Planet in our country. Can we franchise Coffee Planet?

Provided that the franchise territory is available and you meet the criteria to become a Coffee Planet Franchisee. The first step is to complete and submit the Franchise Application form found on the Franchise section of our website! Also you can download our Franchise Brochure called The Sell from the same page!

My mum says coffee is bad for me. Is it?

Well, tell your mother that Coffee is actually good for you in moderation...it has actually been linked to help reduce prostrate issues in a study of over 50,000 men in early 2011... Drink up guys!

One sugar or two?

No sugar for us. Coffee Planet coffee is some of the freshest you will taste and has a great natural fresh sweetness about it so sugar is often unnecessary. When we have guests to try our coffee, they often reach for the sugar before they try it as they have sugar as a habit and often to mask the bitterness of bad coffee. We always tell people to try their coffee first before adding sugar and amazingly (to them) it is usually not required!

Someone from Africa has told me that a senior Army General has left them $52 million in their will and they would like my help to bring it to the United States. He will transfer it to my bank account and I can keep 20%. Should I do it?

That's strange...we had the same email!! We are no financial advisers but are mere coffee folk, however we suggest not!

This is my feedback

No yet answered

What altitude is coffee grown at?

Well coffee can be grown at a range of altitudes depending on the species of the coffee. Robusta (boo!) can be grown at lower altitudes but Arabica (Yay!) is best grown at altitudes above 1500m and can be found up to 3000m above sea level...

What are caterpillars afraid of?

Dogerpillars?!

What does Want. Love. Share the Buzz mean?

First comes the Want of Coffee Planet - you have heard glowing reviews about it from your friends and so you have to try it! Then comes the Love of it - once you have tried it there is no going back to anything else! The freshness, the perfect balance of strength and sweetness is incomparable. You Love it! Finally comes the uncontrollable need to Share the Buzz - you have to tell people about it, the discovery of such awesome coffee! And so the cycle goes on. Your friends will thank you!!

What is the Buzz?

The Buzz can be many things...our vibrancy as a company, its when you tell your friends about how good Coffee Planet is and it is also our regular newsletter...sign up now!

What’s brown and sticky?

Mmmm...a stick?!

What’s the difference between Arabica & Robusta?

Arabica is the premium coffee species, grown at high altitude and is a nurtured tree, restricted in height to allow more nutrients to the coffee beans growing from it. Arabica provides a very smooth coffee without the bitter aftertaste. Robusta is grown at almost any altitude with less care for the tree so less nutrients get to the coffee beans growing from it and this is detected in the end prooduct with a bitter taste. It is also a lot cheaper to produce than Arabica coffee beans and so it

What’s your favourite coffee?

Hmmm...we love all coffee equally! ;-)

When will you finish designing your website?

Hahaha...we're getting there...the more we do, the more we want to do! We keep finding more things to talk about so it will become an evolving beast we guess...

Where can I find my nearest Coffee Planet?

You can use our handy location finder on our website! Go to our Stores page and select your country and city/region to see a handy map of our locations...

Where did Coffee Planet come from?

Coffee Planet was started in Dubai, UAE with a desire to provide better quality to the masses! We now have outlets across the UAE, Oman and a soon to be presence in Malaysia.

Where do rainbows come from?

Rainbows are a spectrum of light that appears in the sky created by light shining on droplets of moisture in the atmosphere.

Which countries do you source coffee beans from?

Currently we source from about 17 different countriesa round the world, including the major coffee growing countries like Brazil, Colombia, Costa Rica, Honduras, Ethiopia, Kenya, India and Mexico!

Why do people go to Starbucks when I rarely meet anyone who actually likes their coffee?

Good question! haha... We simply don't know!

Why do you use full fat milk?

We use full fat milk as the fat content and sweetness compliments the taste profile of Coffee Planet and also it aids the foaming process of the milk to give wonderfully smooth texture. Delicious!

Why is there a ‘tea-spoon’ but not a ‘coffee-spoon’?

Great question! I think we should invent one!! Why does tea have cutlery named after it!? Hmmmm...

Why should I buy your coffee over imported coffee?

Well as our coffee is freshly roasted in Dubai, we aim to get our coffee into your cups within 4 weeks of it being roasted. This means that you're often drinking the freshest coffee available! Imported coffees usually aren't fresh and can often be many months old by the time they arrive on the supermarket shelf.

Your coffee seems to be much stronger than I have had before. Why is this?

Well, we have this remark quite often and although we do like coffee strong, people often confuse strength for the brightness present in fresh coffee. We aim to get our coffee into cups within 2 weeks of it being roasted so it is very fresh compared to almost all other coffees available in the market. Welcome to the world of real, fresh coffee!
Border

Already a member? If not sign up hereSign In